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Easy Japanese for Work - Season 1 Episode 19 Dealing with ambiguous complaints

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Wu Fei, from China, works as a co-manager of a Yakiniku restaurant in Tokyo. After graduating university, she moved to Japan in 2010 and began studying Japanese. She began working at this Yakiniku restaurant last year. Besides waitressing, she's responsible for store operations and training new staff members. Her Japanese is great, but sometimes she finds it hard to deal with ambiguous complaints from customers. She tackles a roleplay challenge to help her improve her customer service skills.

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First Air Date: Mar 21, 2019

Last Air date: Feb 21, 2022

Season: 1 Season

Episode: 48 Episode

Runtime: 26 minutes

IMDb: 0.00/10 by 0.00 users

Popularity: 7.125

Language: Japanese, English

Season Season 1
Episode Communicating a sense of gratitude How to politely ask someone to repeat something Expressing an opinion concisely How to make explanations using photos and other materials Relaying messages Obtaining permission Making apologies Making suggestions Asking questions using keego Offering support Asking how to pronounce names Asking for clarification Answering phone calls for others Responding when you've been asked to do too many things Offering logical explanations Handling difficult negotiations over the phone Supporting a subordinate Politely explaining rules Dealing with ambiguous complaints Telling passengers in a hurry that they may be late Asking a shop manager to follow orders from head office Identifying your chance to speak at a meeting Explaining when there's been a misunderstanding Adjusting a schedule with a client Making small talk with a client Cheering up a junior employee who is feeling down Asking others for favors Checking that others have understood instructions Reporting to a superior that a coworker is ill Turning down a request for support politely Business Japanese Quiz Part 1 Business Japanese Quiz Part 2 Dealing with a complaint from a neighbor Asking for instant guidance Asking for further information Saying how much you can do Explaining that you can't make a decision on the spot Taking over someone's work without hurting their feelings Explaining a need for staffing adjustment Pointing out a senior coworker's mistake Words of support for a coworker Fielding an urgent request on the phone Determining what is worrying a client Making a polite request to a superior Asking someone to repeat and clarify Recommending additional repairs Business Japanese Review Special: Part 1 Business Japanese Review Special: Part 2